As a Seller Performance Manager, your mission is to optimize long-term seller success and ensure a healthy, growing marketplace. Balancing strategic initiatives with hands-on operations, you will directly impact our marketplaces reputation and sustainability by ensuring core KPIs are consistently met and sellers thrive.
Your Responsibilities
- Empower Sellers: Build trusting relationships through regular touchpoints (calls, presentations, visits) and collaborative KPI tracking.
- Drive Performance: Develop and execute strategies to boost NPS and Seller Account Health, championing a strong customer-centric mindset.
- Connect the Dots: Act as the central hub across internal teams and external partners to resolve complex operational roadblocks.
- Analyze & Optimize: Continuously track marketplace metrics to turn raw data into actionable performance improvements.
- Expand Horizons: Identify and unlock new cross-border selling opportunities.
- Ensure Smooth Operations: Optimize order fulfillment processes and oversee accurate seller payouts.
- Protect the Marketplace: Enforce compliance guidelines to maintain a high-quality, healthy seller ecosystem.